Frequently Asked Questions

Livekela FAQ — All Your Questions Answered

From registration to withdrawal — find answers to any question about livekela right here, all in plain, easy-to-understand English.

50+
Answers
8
Category
24/7
Support
Get Direct Support

If you can't find your question on this page, reach out to our live chat support — help is available in Bengali.

Register Now
  1. Home
  2. FAQ
Help by Category

What can we help you with?

Click on any category below to jump straight to the answers you need.

Account & Registration

Everything you need to know about creating an account, completing verification, and updating your profile.

Deposits & Withdrawals

Full details on all payment methods — including Mobile Pay, Nagad, and Rocket — along with limits and processing times.

Bonuses & Promotions

Find answers to all your questions about welcome bonuses, daily login rewards, cashback, and VIP benefits.

Sports Betting

Common questions about live betting, understanding odds, cancelling bets, and payouts.

Security & Privacy

Full details on account security, password changes, 2FA, and protecting your personal information.

Lottery & Jackpot

How the lottery works, jackpot draw rules, and how to claim your prizes.

All Questions

Frequently Asked Questions

Account & Registration

Signing up on Livekela is quick and straightforward. registration page Go to the registration page and enter your mobile number or email. You'll receive an OTP — verify it and set your password. The whole process takes just 2–3 minutes. A welcome bonus awaits on your first deposit after signing up.

No. Under Livekela's policy, each person may only register one account. Attempting to open multiple accounts may result in all accounts being suspended and any balances being forfeited.

To verify your account, upload a photo of your National ID (NID) or passport along with a selfie. Once verified, your withdrawal limit increases and you become eligible for special bonuses. Verification is typically completed within 24 hours.

login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email to receive an OTP. Use the OTP to set a new password. The whole process takes under 5 minutes.

To close your account, contact our support team via live chat or email. Make sure to withdraw your balance first. You can also take a temporary break through our self-exclusion option, which is part of our responsible gaming commitment. For more details, Responsible Gaming View page.

Yes, but for security reasons you'll need to verify your identity before changing your mobile number. Submit the request from your profile settings or contact support. The process is usually completed within 24–48 hours.

Deposits & Withdrawals

Livekela supports all popular payment methods in Bangladesh:
  • Mobile Pay
  • Nagad
  • Rocket
  • Bank Transfer
  • Cryptocurrency (USDT, BTC)
Fast and secure transactions are guaranteed across all payment methods.

The minimum deposit at Livekela is just ৳500, making it easy for players of any budget to get started. During special promotions, you may also be able to qualify for bonuses with an even lower deposit.
Minimum deposit: ৳500

Withdrawals via Mobile Pay and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. VIP members enjoy even faster withdrawal processing. Even during peak hours, all withdrawals are completed within 24 hours.

For security purposes, account verification (KYC) is required before your first withdrawal. It's a one-time process, and all subsequent withdrawals are handled automatically. Some limits may apply to smaller withdrawals made without verification.

Yes, you can withdraw your account balance at any time. However, bonus funds require you to meet the wagering requirements before withdrawal. Your actual deposited funds can be withdrawn at any time. For more details, Terms & Conditions See here.

Bonuses & Promotions

When you make your first deposit as a new Livekela member, a 100% welcome bonus is added to your account automatically. For example, deposit ৳1,000 and get another ৳1,000 in bonus funds. No code needed — the bonus is applied as soon as your deposit goes through.

Logging in to livekela every day automatically earns you points or a small bonus. The longer your login streak, the bigger the bonus (streak bonus). These bonuses can be used directly for betting.

To withdraw a bonus, you need to place a certain amount in bets — this is the wagering requirement. For example, if the wagering requirement is ×10 and you receive a ৳1,000 bonus, you'll need to wager ৳10,000 in total. Requirements may vary for each bonus. See details Rewards View on page.

Yes! Livekela has a referral program. Refer a friend and when they sign up and make their first deposit, you'll earn a bonus. Find your referral link on your profile page. The more you refer, the more you earn.

Sports Betting

Live betting lets you place bets on matches that are already in progress, with odds updating in real time as the game unfolds. Sports Events View live matches on the page and pick the bets you want. Log in to get the full experience.

Bets generally cannot be cancelled once confirmed. However, in special cases — such as a match being cancelled or postponed — your stake will be refunded. If the cash-out feature is available, you can withdraw part or all of your bet amount while the bet is still active.

Livekela uses decimal odds format. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 in total if you win (৳150 profit). The higher the odds, the lower the chance of winning — but the bigger the reward. Analysis You'll find a detailed odds analysis on the page.

Minimum bet starts at ৳50. Maximum bet limits vary by match and market type. VIP members generally have access to higher betting limits. Check next to each market on the betting page for specific limits.

Security & Privacy

Yes, livekela is completely secure. We use 128-bit SSL encryption to protect all your personal and financial information. The platform is further secured through two-factor authentication (2FA) and regular security audits.

Go to Profile Settings and find the 2FA option under the "Security" section. You can enable OTP verification via your mobile number. Once 2FA is active, a code will be sent to your phone each time you log in — without it, access will be denied. This significantly increases the security of your account.

No. Livekela never sells or shares your personal information with third parties. Only the minimum data necessary for legal compliance or payment processing is used. For more details, see our Privacy Policy Read more.

Lottery & Jackpot

To participate in the Livekela lottery, on the Lottery page Go and pick your preferred numbers. Draws take place at scheduled times and winners are rewarded automatically. The ticket price, prize amount, and draw time for each lottery are all displayed in advance. Results are fully transparent and verifiable.

Jackpot winnings are credited to your account automatically. For larger prizes, our support team will reach out to you directly. Your account must be verified before you can claim any prize. Jackpot page View current jackpot information.

Lottery Results on the Lottery page Results are published immediately after each draw, and the winners list is updated right away. You'll also be notified directly through your account.

VIP Program

Livekela VIP members enjoy a range of exclusive benefits:
  • Fast Withdrawal Processing
  • Exclusive Bonuses & Cashback
  • Personal Account Manager
  • Higher Betting Limits
  • Access to Exclusive Tournaments & Events
Learn More VIP page See here.

Earn points through regular betting and deposits. Once you accumulate enough points, you'll automatically move up to a higher VIP tier. Levels range from Bronze to Diamond, with better rewards at every step.

Didn't find what you were looking for? Reach out to our live chat support. Skilled agents are available in Bengali, 24/7, ready to help you.

Quick Links

Register Log In VIP Program Rewards Sports Events Lottery Responsible Gaming Terms & Conditions

Support Hours

Live Chat 24/7
Email Support 24 Hours
Language Bengali / English

Important Notice

Livekela is for users aged 18 and above only. Play responsibly and know your limits. If you need help, Responsible Gaming View page.

More Details

Learn More About Livekela

Livekela is a trusted online betting and gaming platform for players in Bangladesh. This FAQ page covers the most common questions in straightforward English. Please note that our platform is regularly updated, so some information may change from time to time.

From Sports Betting to lotteries, jackpots, and casino games — everything is available in one place on Livekela. Our goal is to provide Bangladeshi users with the best and most reliable gaming experience around.

We take security seriously and make no compromises. We operate with state-of-the-art encryption, regular security audits, and a strict responsible gaming policy. Your funds and personal information are always protected.

We support all major Bangladeshi payment methods. Whether you prefer Mobile Pay, Nagad, or Rocket, deposits and withdrawals are fast and hassle-free.

Our bonus program is one of the best in Bangladesh. Between the welcome bonus, daily rewards, referral bonus, and VIP perks, you get tremendous value. Bonus terms are simple and fully transparent.

Joining the VIP program is completely free — just play regularly and earn points. The higher you climb, the better the rewards. From a dedicated account manager to exclusive events, there are plenty of reasons to go VIP.

Above all, Livekela believes in responsible gaming. We want you to play for fun, not out of stress. Set your own limits, take breaks, and reach out to our support team whenever you need help.

Get Started Now

Join Livekela Today

Sign up, get a 100% bonus on your first deposit, and enjoy the thrill of betting alongside thousands of players.

Register for Free Log In
বাংলা