Livekela Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope

Livekela respects your privacy above all else. This Privacy Policy applies to the livekela website, mobile app, and all related services. By creating an account or using the platform, you are considered to have read and accepted this Privacy Policy.

We believe transparency is the best policy. This document clearly explains what data we collect, why we collect it, how we use it, and how we keep it safe. livekela's privacy policy is built in accordance with international data protection standards (GDPR-aligned principles).

2 What Data We Collect

Livekela collects the following types of information from you. Each piece of data is collected for a specific purpose and is never used beyond what is necessary.

We only collect information that is genuinely necessary to provide our services and ensure security. Collecting unnecessary data goes against livekela's principles.

3 How Your Data Is Used

Livekela uses collected data solely for the following purposes:

• Account Management: To verify registration, login, and ensure account security.
• Identity Verification (KYC): To verify each member's identity in compliance with international AML regulations.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To help resolve your issues and enable our support team to respond effectively.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To detect unusual gaming patterns and alert or assist users when needed.
• Service Improvement: For analytics to enhance and improve your platform experience.
• Legal Obligation: To meet the requirements of applicable laws and regulatory authorities.

4 When and With Whom We Share Your Data

Livekela does not sell your personal data. However, limited information may be shared in specific circumstances:

• Payment Providers: Only the necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket solely to process deposits and withdrawals.
• KYC/AML Services: With authorized third-party verification agencies for identity verification purposes.
• Legal Authority: With government authorities when required by court order or legal obligation.
• For Security Purposes: With relevant authorities in investigations involving fraud or money laundering.

In each of the above cases, only the minimum necessary data is shared, and all relevant parties are required to uphold our privacy standards.

5 How We Protect Your Data

Livekela employs a multi-layered security framework to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & Intrusion Detection: Preventing unauthorized access at the server level.
• Regular Security Audits: Periodic system reviews conducted by independent third-party experts.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Limited Access Policy: livekela staff can only access the information necessary for their specific role.

6 Cookie & Tracking Policy

Livekela uses cookies on its website and app. Cookies are small text files stored on your device that help the platform recognize you.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

7 Your Data Rights

Livekela gives you full control over your data. You have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can receive your data in a structured, portable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise any of the rights listed above support@livekela.com. We will process your request within 7–30 business days.

8 Minor Data Protection

Livekela strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification is mandatory during the registration process.
• Age verification is completed as part of the KYC process.
• If any member is found to be under 18, their account will be immediately closed and all associated data will be deleted.

9 How Long We Retain Your Data

Livekela does not retain your data longer than necessary. Retention periods are determined by the following policy:

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Even after account closure, transaction records may be retained for up to 5 years due to legal obligations.
• Technical Logs: Server logs are typically deleted within 90 days.
• Support Contact: Support chat and email conversations are retained for up to 2 years after an issue is resolved.

After the retention period, data is permanently deleted or anonymized using secure methods.

10 Policy Changes & Updates

Livekela reserves the right to update this Privacy Policy as needed. When changes are made:

• For minor changes, only the last updated date on this page will be revised.
• Members will be notified of significant changes via email or platform notification.
• Continued use of the platform after any changes to this policy will be considered acceptance of the updated terms.

The latest version of this Privacy Policy will always be available on this page. We recommend checking back regularly.

11 Contact & Complaints

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: support@livekela.com
• Support: Live chat support is available 24/7, 7 days a week.
• Response Time: 7 business days for standard requests, up to 30 days for complex cases.