Livekela Terms & Conditions — Complete Guide for Members

1 General Terms & Conditions

These Terms and Conditions apply to the livekela platform and all its services. By creating an account or using the platform, you are deemed to have read, understood, and agreed to all of these terms in full.

These terms and conditions are governed by the applicable laws of Bangladesh and international gaming regulations. livekela reserves the right to modify these terms, in whole or in part, at any time without prior notice. Any changes take effect immediately upon publication.

Livekela is strictly for adults aged 18 and over. Minors are prohibited from creating accounts or using the platform, and any such accounts identified will be terminated immediately.

2 Account Registration & Management

To register on livekela, the following conditions must be met:

• You must be at least 18 years of age.
• The registration form must be completed with accurate and truthful information.
• Each person may hold a maximum of one account.
• Opening multiple accounts from a single device or IP address is not permitted.
• Verification of the mobile number or email address provided at registration is mandatory.

Members are solely responsible for the security of their accounts. Keep your password strong and never share it with anyone. If you suspect unauthorized access to your account, contact the livekela support team immediately.

Any changes to your information after registration must go through a verification process via the support team. Transferring, selling, or allowing a third party to use your account is strictly prohibited.

3 Identity Verification (KYC) Process

Livekela strictly follows international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Identity verification is mandatory in the following situations:

• When submitting a withdrawal request for the first time.
• If total deposits or withdrawals exceed a specified threshold.
• If suspicious activity is detected on an account.
• Whenever livekela deems it necessary.

KYC verification typically requires the following documents: a National ID (NID), passport, or driving licence, along with proof of address such as a utility bill or bank statement.

4 Deposit & Payment Policy

Livekela supports a range of Bangladeshi payment methods, including Mobile Pay, Nagad, and Rocket. The following rules apply to all deposits:

• Deposits must be made from a payment account registered in the member's own name.
• Payments sent from third-party accounts will not be accepted and will be returned.
• Minimum deposit amounts vary by payment method — see the platform for full details.
• Deposits are usually credited instantly. If there is a delay, please notify the support team.
• Livekela does not charge any fees on deposits, though the payment provider's own charges may apply.

If the platform is suspected of being used for suspicious transactions or money laundering, livekela reserves the right to notify the relevant authorities and will immediately close the account in question.

5 Withdrawal Rules & Process

The following rules apply to withdrawing winnings from livekela:

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are not permitted while an active bonus is in progress unless its wagering requirements have been fully met.
• Minimum and maximum withdrawal limits are listed on the platform.
• Withdrawal requests are typically processed within 1–3 business days.

6 Bonus & Promotion Terms

All bonuses and promotions on livekela come with their own specific terms. The general bonus policy is outlined below:

• The welcome bonus is available to new members one time only.
• Wagering requirements vary by bonus — visit the offers page for full details.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met.
• Bonuses that are not used within the specified timeframe after being claimed will be automatically cancelled.
• Multiple bonuses generally cannot be used at the same time unless specifically stated otherwise.
• Bonus abuse or attempts to claim bonuses through multiple accounts will result in account termination.

Livekela reserves the right to modify, suspend, or cancel any bonus offer at any time. For any bonus-related issues, please contact the support team.

7 Betting & Gaming Rules

The following general rules apply at all times when betting on livekela:

• Once a bet is confirmed, it cannot be changed or cancelled.
• For live betting, odds can change at any time — the odds at the moment of confirmation are final.
• If incorrect odds are displayed due to a technical error, livekela reserves the right to void the affected bets.
• If the outcome of an event is suspended, changed, or cancelled, the affected bet will be settled in accordance with livekela's rules.
• Any bet suspected of being placed on the basis of match-fixing or insider information will be voided and the account will be terminated.

Each game category (Sports, Casino, Lottery, Jackpot) has its own detailed rules, which can be found in the relevant section.

8 Prohibited Activities

The following activities are strictly prohibited on the livekela platform. Any violation will result in immediate account suspension:

• Creating or operating multiple accounts.
• Placing bets using bots, scripts, or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to gain unauthorized access to another member's account.
• Registering with a false identity or fraudulent documents.
• Money laundering or suspicious financial activity.
• Interfering with the platform's technical systems.
• Harassing or defrauding other members.

9 Account Closure & Suspension

Livekela may temporarily suspend or permanently close an account in the following circumstances:

• Violation of the terms and conditions.
• If false information is provided during registration.
• Failure to cooperate with the KYC verification process.
• Detection of suspicious financial activity.
• The member has submitted a request to close their own account.

Members wishing to close their account must notify the support team by email. It is the member's responsibility to withdraw any remaining valid balance before closure. Balances on accounts closed due to rule violations may be forfeited.

10 Limitation of Liability

Livekela accepts no liability for the following:

• If a bet is lost or a session is terminated due to an internet disconnection.
• Losses caused by issues with the member's own device or network.
• Losses caused by delays or failures on the part of third-party payment services.
• If a member's account credentials are compromised due to their own negligence.
• Service disruptions caused by natural disasters or unforeseen circumstances.

Livekela is committed to maintaining the highest technical standards and to resolving any technical issues as quickly as possible. In the event of a service disruption, affected bets will be reviewed and reassessed.

11 Privacy & Data Protection

Livekela takes the protection of your personal data seriously. Key points of our data protection policy:

• Members' personal information is never sold to third parties.
• All data is secured through SSL encryption.
• User information is not shared with government authorities or third parties unless required by law.
• Members may contact the support team to view or update their account information.

For our full privacy policy, visit our Privacy Policy View page.

12 Dispute Resolution & Contact

If you have a dispute or complaint, please follow the process below:

• Start by reaching out directly to the livekela support team.
• An initial response will be provided within 7 business days of the complaint being submitted.
• Complex disputes may take up to 30 days to resolve.
• If a matter is not resolved through support, a complaint may be submitted to livekela's licensing authority.

Contact: support@livekela.com — Our support team is available 24/7, every day of the week.