Healthy Gaming

Livekela Responsible Gaming — Stay in Control, Stay in the Game

Livekela believes gaming should be a healthy form of entertainment — not a source of stress. All responsible gaming tools and support are right at your fingertips.

24/7
Support Available
18+
Adults Only
5 minutes
To activate self-exclusion
100%
Free Support

When Does Gaming Become a Problem?

Gaming and betting are primarily a form of entertainment. However, for some people they can spiral out of control and have a negative impact on personal, family, and financial life. livekela always wants our members to live happy and healthy lives.

The core of responsible gaming is playing within your budget and time — for entertainment, not in pursuit of winnings. At livekela, we make sure you're always in control.

Keep in mind: Betting can never be a reliable source of income. Only wager what you can afford to lose.

Early Warning Signs
  • Spending beyond your set budget
  • Chasing losses by placing more bets?
  • Gaming is taking up more time than family or work
  • Is gaming causing tension with family or friends?
  • Feeling restless or anxious when you're not playing?

Livekela's Responsible Gaming Tools

Livekela has built these dedicated tools to keep your gaming experience safe. All tools are free and easy to use.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately — and increasing it requires a 7-day waiting period, which helps prevent impulsive decisions.

Session Time Limit

Set a time limit before you start playing. When your session is up, the platform will notify you — and if needed, it will end automatically. Keeping track of your time has never been easier.

Taking a Break

Need a short break? You can temporarily pause your account for anywhere between 24 hours and 30 days. During this period, no betting or deposits are allowed and no promotional messages will be sent.

Self-Exclusion

If you feel you need an extended break, you can activate self-exclusion for 6 months to 5 years. Once active, your account will be fully locked and cannot be accessed through any means.

Betting History Review

You can view your full betting and deposit history at any time. Seeing how much time and money you've spent gives you the transparency to make informed decisions.

Expert Support

Livekela's trained support team is available 24/7, every day of the week. Reach out via live chat for any gaming-related concern — complete confidentiality is guaranteed.

How to Set Limits

Log in to your livekela account and activate any protection tool in just a few simple steps.

Step 1: Go to Your Account

Click the profile icon in the top menu and open "Account Settings".

Simple
Step 2: Security Section

Find the "Responsible Gaming" tab.

Fast
Step 3: Choose Your Limits

Choose whichever option you need — deposit limit, time limit, or self-exclusion — and enter the amount.

Flexible
Step 4: Confirm

Verify with an SMS or email OTP and the limit will take effect immediately.

Instant

Self-Assessment

Read through the questions below. If you answer "Yes" to 3 or more, please speak with our support team or consider activating self-exclusion.

Self-Assessment Checklist

Do you often end up spending more than your set budget?

Do you place larger bets to try to win back money you've lost?

Do you feel restless or irritable when you're not gaming?

Are you spending more time betting and cutting back on family or work?

Have you ever borrowed money for gaming, or considered doing so?

Tried to quit gaming but couldn't?

Get help: If you answered yes to any of the above, there's no shame in it. Reach out at support@livekela.com or via live chat — we're here to help, not to judge.

Responsible Gaming Tips

Set Your Budget Beforehand

Decide the maximum amount you're willing to spend before each session. Once you hit that limit, stop — not because you're hoping for a win.

Respect Your Time Limits

Take a break instead of playing for too long in one go. Step away every hour, stretch your legs — a clear head leads to better decisions.

Don't Treat Betting as Income

Betting is for entertainment, not a source of guaranteed income. Win or lose, keep it in perspective.

Don't Play Under Stress

Avoid betting when you're upset, angry, or tired. Your judgment is impaired in these states, and the risk of making costly decisions is much higher.

Talk to Someone You Trust

Let family or friends know you're gaming. Open conversations can help resolve issues before they develop into problems.

Take Regular Breaks

Take at least one full day off from gaming each week. Spend that time with family, friends, or a hobby.

What Responsible Gaming Means

Responsible gaming means playing or betting in a way where you stay fully in control. At livekela, responsible gaming is built on three core principles — awareness, control, and support.

Awareness means understanding how much time and money gaming is taking — and whether it's having a negative effect on your life. Control means staying within the limits you've set for yourself. And support means having the courage to ask for help when you need it.

Livekela believes that building a culture of responsible gaming is not solely the member's responsibility — the platform shares it equally. That's why we haven't just set rules; we've built genuinely effective tools that are easy for you to use.

Our Commitment to Protecting Minors

Livekela strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

  • Date of birth is verified at the time of registration.
  • A national ID is required as part of the KYC process.
  • Livekela reserves the right to verify any account it deems suspicious at any time.
  • If a user is found to be a minor, their account will be closed immediately.

If other family members use your device, always log out of your account and keep your password private. Parents can also use parental control software.

Our Support Programme

Livekela is more than a gaming platform — we care about our members' overall well-being. If you're struggling with gaming-related issues, our dedicated support programme is here to help.

Our support team is fully trained and operates with complete confidentiality. Your information is never shared with any third party. Asking for help is a sign of strength, not weakness.

Contact us: Email us at support@livekela.com or open a live chat on the platform. We're available 24 hours a day, 7 days a week.

General Questions

Your account cannot be reactivated before your self-exclusion period ends. Once it expires, contact our support team and your account can be reopened after a cooling-off period.

No. Increasing your deposit limit requires a 7-day waiting period. This rule is in place to prevent impulsive decisions. However, reducing your limit takes effect immediately.

Yes, completely confidential. Your situation is never shared with any third party. Our support team is here solely to help you.

Yes. Your account balance remains completely safe during a break or self-exclusion period. Once it ends, you can log back in and withdraw at any time.

If you discover that a minor has opened an account using your identity, contact us immediately at support@livekela.com. We will take swift action.

Get Help Now

Whether the issue is small or serious — we don't judge. We're here to help.

support@livekela.com

Start Safe, Play Happy

All of livekela's responsible gaming tools are ready for you. Register today, set your own limits, and play safely on your terms.

18+ only. Please gamble responsibly.

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